M*****m

L2/L3 Network Engineer (Load Balancers
January 23, 1986

About Candidate

I have a Wide working experience as Network Engineer, Syetem Administration and Technical Support Engineer

Salary
USD
Job Categories ( For Example : Flutter Developer or Data Engineer Like That ) )
Network Engineer, System Engineer

Location

Education

M
Masters 2019
Sarogodha University
B
Bachelors 2007
Bahaudin Zakaria Unjiversity

Work & Experience

T
Technical Support Engineer March, 2024 - To Present
ASENTRIA Corporation

Provide remote technical support to field personnel and customers for diagnosing and resolving issues related to remote site automation systems, including hardware, software, and communication protocols. Monitor the performance and health of remote automation systems through remote monitoring tools and diagnostic software. Proactively identify and address potential issues to prevent downtime and optimize system performance. Assist with the installation, configuration, and commissioning of remote automation equipment and software. Ensure proper integration with existing systems and compatibility with network infrastructure. Provide timely and effective support to customers via phone, email, or remote desktop sessions. Address customer inquiries, resolve technical issues, and escalate complex issues to higher-level support teams or product engineers when necessary. Conduct training sessions for field personnel and end- users on the operation, maintenance, and troubleshooting of remote automation systems. Share technical knowledge and best practices

R
RVICE DESK ENGINEER Septemeber, 2022 - March, 2024
ATSG/dinCloud

Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

I
IT SUPPORT SPECIALIST May 2022 - Sept 2022
PRIMA SYSTEMS

Responsible for analyzing, troubleshooting and evaluating technology issues. Installing or upgrading components, setting up software, setting up or fixing network systems, installing firewalls, software, spyware or spam software, and setting up wireless modems. monitoring and managing network to spot any problem areas via telephone, email and Incident management, ticket management systems.

S
SERVICE DESK ANALYST April 2020 - May 2022
IBEX GLOBAL

Log incidents/Requests/Interactions into Service Desk System, track through resolution and close tickets. Give additional support to ensure 24 X 7 Service Desk Operations as per the duty Roster. Research, resolve, and respond to inquiries based on Global standards and the use of Global support Systems. Provide accurate and effective solutions directly to end users for incidents of moderate nature to ensure user productivity. Ensure that incidents are escalated/prioritized in accordance with service level agreements and business need. Interact with other analyst in the resolution of issues to ensure timely distribution of knowledge and positive impact on user satisfaction. Keep users informed of status of open service request/incidents and assist with system monitoring responsibilities. Participate in different projects to enhance the support service for end users. Assist IT Team in migration of end user's machines. Perform health check of different HO resources such as printers, photocopiers, projectors, board rooms etc. Communicate planned and short-term changes of service to end-users and contribute to adding problem solutions to knowledge databases.

T
TECHNICAL SUPPORT ENGINEER Jan-2009 - - August-2010
MOBILE COMPLETE

Diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs. Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support, troubleshooting Network/Hardware and application-related issues with all kinds of Mobile, Windows Mobile, iPhone and Blackberry devices interfaced in the network on different servers.

A
ASSISTANT HARDWARE ENGINEER Jan-2008 - July-2008
NATIONAL DATABASE & REGISTRATION AUTHORITY (NADRA)

Testing computer systems and components such as processors, circuit boards, memory devices, networks, and routers. Performing hardware cleanups, parts upgrading, recommendations on replacements, general hardware maintenance and support of all project and client hardware.

Skills

Networking
85%
System Administration
90%
Scripting
80%
Automation
90%

Awards

L
Letter of Appreciation 2017
Letter of Appreciation by Emirates Airlines.