K*****o
About Candidate
Experienced Network Platform Manager with a strong background in managing WAN, LAN, WLAN, Managed Network, and Managed Security services. Skilled in both operations and project-based work, including design implementation, proof of concept (POC), and delivery of critical projects. Adept at leading the resolution of Sev 1 incidents and providing in-depth Root Cause Analysis (RCA) to drive service improvement. Proven ability to ensure secure, reliable, and scalable network solutions aligned with business needs.
Salary
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Education
BS Electronics and Communications Engineering
Work & Experience
Regularly monitors overall ticket resolution according to SLA, Severity, and priority. Leads Sev1-2 incident handling and ensure restoration and Root Cause analysis of all critical IT Services. Manages multiple IT Operations/Projects and ensure delivery according to Scope. Train and mentor junior network engineers, enhancing the overall technical capabilities of the team. Collaborates with different departments to comprehend the IT needs of the clients and provide appropriate technical solutions and support. Handles network escalations and critical/major changes for both projects and operations
Supports different type of request including routers, switches, and wireless controllers for both WAN/LAN/WLAN/FW. Conducts software vulnerability assessments and upgrades across all customers. Leads a team of 3 network engineers, providing technical guidance, and mentorship. Reviews MOP prior the change deployment to minimize errors that can cause major outages.
Monitor and manage network infrastructure 24/7 using network monitoring tools to ensure optimal performance and minimal downtime. Assists in the configuration and deployment of routers, switches, firewalls and wireless controllers for remote sites, ensuring proper integration into the network infrastructure. Provides Tier 1 and Tier 2 network support, troubleshooting network related issues such as outages, and device failures. Integrates network devices on our NMS such as PRTG, Airwave etc. Handles technical support in PC/Laptops and IOT devices